Tuesday, April 19, 2005

64 Percent Of Shoppers Say Customer Service Is Worse Than Ever

NEW YORK (Wireless Flash - FlashNews) – Times have changed when it comes to customer service – it’s worse than ever.

According to a survey by Shop Etc. magazine, 64 percent of Americans say customer service has declined in the last 10 years and only 12 percent think it has improved.

That’s a big deal because 66 percent say they do not tolerate incompetent sales clerks and 34 percent say they will, but only if the prices are low.

As far as shopping turnoffs, 57 percent say they hate when the employees have “bad attitudes” while 19 percent are peeved if the store is short staffed.

Meanwhile, 11 percent hate shopping in places where the clerks ignore you if you aren’t dressed “well enough” and 10 percent get ticked off by sales people who use pressure tactics to get you to buy something.

Finally, 72 percent would rather pay more and be treated well compared to 28 percent who will sacrifice good service for lower prices.

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