Thursday, June 11, 2009

Customer Service Drops With Economy

REDMOND, Wash. (Wireless Flash - FlashNews) – As the economy plummets, so does customer service.

MSN Money has conducted their third annual “Customer Service Hall of Shame and Hall of Fame” survey, and Americans are dissatisfied with customer service from some of the nation’s top companies.

For the second year straight, AOL is consumers’ top pick for worst customer service, followed by cable provider Comcast.

Other companies in the Hall of Shame of poor customer service include Sprint, Capital One, Time Warner Cable, HSBC, Qwest, Abercrombie & Fitch, Bank of America, and Citigroup.

On the flip side of the coin, at least some companies are still keeping up with good service standards.

Those being praised in the Hall of Fame include USAA, Trader Joe’s, Netflix, Amazon, Nordstrom, Publix, Whole Foods, Apple Computer, Costco, and Southwest Airlines.

Overall, MSN Money found that financial institution rankings drop as discounters and supermarkets’ rankings rise during the economic crisis.

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