Thats the word from communication expert Cherie Kerr, author of The Bliss Or Diss Connection (ExecuProv Press), which is about the dos and donts of emailing on the job.
Kerr says that while email makes communication really easy, it may be quietly distancing people from one another in the workplace who email each other more often than talking in person even if theyre in the same room.
However, business relationships can be salvaged if proper email etiquette is exercised.
For example, Kerr suggests a 3 to 1 ratio, where for every three emails you exchange with someone, you make a phone call to them to establish more personal contact.
She also says business emails should be replied to within 24 hours and shouldnt include unprofessional tidbits like emoticons and abbreviated slang phrases like LOL (Laugh Out Loud).
Says Kerr: Those little smiley faces can come off as kind of weird, and after getting a bunch of emails with them they get annoying. You should save those for personal, not business emails.
Other things Kerr says shouldnt be done via email are sending bad news, arguing, firing someone, or even sending a compliment since email is too impersonal for that.
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