The “no stink” guarantee from Steve Fox Plumbing is part of a larger pledge that promises wrench monkeys won’t be late, rude or leave customers with a messy house, but it’s an important one, according to company owner Becki Fox, whose husband’s name is on the company.
The self-proclaimed “Professor of Plumbing” says clean-shaven, tidily-dressed, nice-smelling plumbers attract customers because so many professional plumbers are grimy, butt- crack-baring jerks.
A good image is so important to Mrs. Fox that prospective plumbers who apply to her firm must pass her hygiene and image inspection even before their technical skills are measured by her husband.
She has fired plumbers for not meeting her company’s cleanliness standards, but helps out her staff by giving them free hygiene tips and breath spray.
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