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People's Choice For 2010 Worst Customer Service

MSN Money's latest survey reveals which major companies are making the grade with consumers -- and which ones aren't.

MSN Money's latest survey reveals which major companies are making the grade with consumers -- and which ones aren't.

Thursday, May 20, 2010 1:34 GMT

REDMOND, Wash. (Wireless Flash - FlashNews) – Are companies making the grade for customer service?

MSN Money has just released their annual “Customer Service Hall Of Fame And Hall Of Shame” survey to find out how consumers feel they’re being treated by today’s major companies.

Topping the “Hall Of Shame” of the worst customer service for the third year in a row is AOL, followed by other offenders like Bank Of America, Comcast, Sprint Nextel, Capital One Financial, Dish Network, Time Warner Cable, Wells Fargo, CitiBank, and HSBC.

But not every company treats their customers poorly.

In the “Hall Of Fame” for the best customer service is Amazon.

Other people-pleasing businesses trailing the online retailer are Trader Joe’s, Netflix, Apple, FedEx, Publix, Southwest, UPS, Nordstrom, and Marriott.

When ranking which aspect of customer service was most important to them, an overwhelming 51 percent of consumers agreed that a knowledgeable staff was key.

For complete results, visit money.msn.com.

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